Shipping Information
All Orders
All orders are processed and dispatched from our Boronia warehouse. For orders placed before 2:00 PM, we will make every effort to confirm and despatch your order on the same day. Orders received after 2:00 PM will be confirmed and despatched the following business day.
If we have any queries or concerns with regarding your order,
one of our customer service team will contact you directly.
Delivery Charges
Our delivery charge is $15 + GST for order that can be air bagged. For larger orders that require boxing, skids or pallets we will contact you as the order may incur additional delivery charges.
We use Australia Post, Couriers Please and TNT depending on the size and weight of your order. Once your items have been sent, you will receive an email containing a tracking ID number (be sure to check your junk/spam folder in case it lands there).
You may appoint your own carrier, please clearly specify details in the notes section on the checkout form, alternatively you can collect orders from our warehouse.
Order Not Received?
If you have not received your order within 5 working days,
please call our team on 03 8719 5249 or send us an email sales@dsfilters.com.au.
Returns and Refunds
If you have received a damaged, faulty, or incorrect item,
we are happy to offer an exchange or refund.
Items must be returned in their original packaging, unused, and unopened.
How to Return an Item:
- Email us at sales@dsfilters.com.au to initiate the return.
- Provide your order details and a description of the issue.
- We will guide you on how to return the item.
If you have any questions, feel free to contact our customer service team.
DS Filtration reserves the right to change this policy/text at any time without warning.
